Business Process Management or BPM as it is commonly referred is itself a management discipline. The technology associated with it is more commonly referred to as a Business Process Management Systems or BPMS. Sometimes the terms are used interchangeably which has led to confusion in the marketplace.
This whitepaper provides the reader with a 7 Step model that seeks to suggest ways in which organisations can maximise their business returns. The model sets out to blend the benefits of non-technology approaches with the more technological ones.